Frequently Asked Questions
General Questions
Section titled “General Questions”Can two customers buy the same ticket number at the same time?
Section titled “Can two customers buy the same ticket number at the same time?”No. Quantum Competitions employs atomic database locks during cart reservation. The moment a customer selects a ticket number, it is marked as reserved for that session. If the customer does not complete checkout within the reservation window (default 10-15 minutes), the hold is automatically released back to the pool.
Is High-Performance Order Storage (HPOS) supported?
Section titled “Is High-Performance Order Storage (HPOS) supported?”Yes. Quantum Competitions fully supports WooCommerce HPOS (custom order tables) as well as traditional WordPress post-based orders.
Can I run free-to-enter competitions?
Section titled “Can I run free-to-enter competitions?”Yes. Set the ticket price to 0.00. Customers can checkout without entering billing/card details.
Winner Selection & Draws
Section titled “Winner Selection & Draws”What happens if a competition does not reach its minimum ticket threshold?
Section titled “What happens if a competition does not reach its minimum ticket threshold?”Depending on your configuration in Competitions > Settings:
- Extend Automatically: The competition can be extended by $X$ days.
- Refund / Cancel: Ticket sales lock down, allowing the administrator to issue refunds or site credit.
- Proceed Regardless: Admin can choose to draw the winner anyway.
Are disqualified entries (wrong answers) refunded?
Section titled “Are disqualified entries (wrong answers) refunded?”Under UK skill competition legal guidelines, wrong answers do not qualify for refunds because the participant consumed the opportunity to answer. However, you can configure the plugin in “Soft Validation” mode so users cannot submit incorrect answers in the first place.
Email & Notifications
Section titled “Email & Notifications”Why didn’t the winner receive their notification email?
Section titled “Why didn’t the winner receive their notification email?”- Check WooCommerce > Settings > Emails to confirm the Competition Won email template is enabled.
- Use an SMTP plugin (e.g. WP Mail SMTP, Post SMTP) with an authenticated delivery provider (SendGrid, Mailgun, AWS SES) rather than default PHP
mail(). - Check the server error log or WooCommerce email logs.
Custom Development & Bespoke Work
Section titled “Custom Development & Bespoke Work”Can I request a custom feature or bespoke integration?
Section titled “Can I request a custom feature or bespoke integration?”Yes. The plugin author wpgenie offers professional custom development services for competition operators, agencies, and enterprise platforms.
Whether you need:
- Bespoke instant-win reveal games or unique scratch/wheel graphics
- Custom payment gateway or regional SMS notification integrations
- Tailored theme styling, bespoke Elementor widgets, or custom checkout flows
- Custom data migration from proprietary raffle platforms
Contact the wpgenie team with your project requirements for an estimate and consultation.