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For plugin support inquries we need you to open ticket in ticket system using your Envato credentials since we do not provide plugin support via e-mail. If you have issues with log in to ticket system with Envato credentials please log out from Envato, then go to ticket system and log in there again using your Envato / CodeCanyon credentials. If that does not help, open https://wpgenie.org/support/ in private / incognito tab and try to login there.