We had some reports about experiencing issues when accessing support system using Envato credentials. In case you experienced such problem during access please contact us to open account for you so you can get proper access to support and be able to open support tickets.
Problem is manifested as loop during login ie no redirection to open ticket form after login via Envato or just redirect with 403 forbidden error message.
You can try and clear browser’s cache like on screenshot below or opening support in private tab:
You can also click on ticket url you have received via email notification and it will be opened without the problem.
In case you still have issue with access drop us email here.
