Delivery Policy (for Downloadable Items)
Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.
Delivery Policy (for Services)
Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services. Support for our services is provided for 2 months after sucessful delivery of the service.
Support Delivery Policy (for Addons / Plugins Support)
Support is provided only to clients which have valid licences and support. Clients that have more than one domain or webshop – all domains / websites under your management need to have valid licence and support.
What’s included in item support?
- Updates and new versions, compatibility and security updates
- Answering questions about how to use the addon / plugin, code snippets, documentation
- Resolving bugs and compatibility problems with the addon / plugin
- Answering technical questions about the addon / plugin
What’s not included in item support?
- Customizations, extensions, etc – however you as client can request new feature which will be added on TODO list and will be considered if there is interest in the feature otherwise you can schedule customization project with us
- General WordPress and WooCommerce debugging
- Help for included third party assets (if our plugin was bundled and you want support from us directly you need to purchase licence)
- Hosting troubleshooting (can be ordered as custom task since we can help with these issues but not as part of plugin support)
