We offer general WordPress and WooCommerce support for clients who have not purchased our plugins. This service is available for a monthly subscription fee and can be accessed through our ticket system.
By subscribing to our general support plan, you will be able to submit tickets and get access to your own Discord channel for any issues you are experiencing with your website, and our team will do our best to resolve the problem in no time.
The support plan can be purchased here, and a 5-day trial is available to allow you to experience our service before committing. Support service is priced at $75 / month and includes 2 hours of our work per month (there are discounts for 6 and 12 month commitments). Clients with support subscription get discounted rate of $40 / hour for additional top-up hours (instead of $50).
Please note that this support plan is intended for clients who have not purchased our plugins or need to debug / support 3rd party plugins.
Support for our plugins is already included in your purchase.
Our general support service includes assistance with a range of topics, including:
- Debugging technical issues within WordPress, WooCommerce, plugins and themes
- Resolve fatal errors caused by WordPress, plugins or themes
- Styling / CSS issues and modifications
- Hosting and code related performance issues
- Object and page caching
- Content management (add, modify, improve)
- Automation using WordPress and WooCommerce API
- Help with internationalization and multilanguage plugins
- Security-related problems and best practices
- Backup policies and backup disaster recovery
Once your subscription transaction is complete we will create a support account for you and let you know 📞👨💼