We offer general WordPress and WooCommerce support for clients who have not purchased our plugins. This service is available for a monthly subscription fee and can be accessed through our ticket system.
By subscribing to our general support plan, you will be able to submit tickets and get access to your own Discord channel for any issues you are experiencing with your website, and our team will do our best to resolve the problem in no time.
The support plan can be purchased here, and a 5-day trial is available to allow you to experience our service before committing. Support service is priced at $75 / month and includes 2 hours of our work per month (there are discounts for 6 and 12 month commitments). Clients with support subscription get discounted rate of $40 / hour for additional top-up hours (instead of $50).
Please note that this support plan is intended for clients who have not purchased our plugins as support for plugin-related issues is already included in plugin purchase if you already purchased some of our plugins.
Our general support service includes assistance with a range of topics, including:
- Debugging technical issues caused by plugins and themes
- Fatal errors caused by plugins and themes
- Styling / CSS issues and modifications
- Hosting / performance issues
- Object and page caching
- Content management (add, modify, improve)
- Automation using WordPress and WooCommerce API
- Help with internationalization and multilanguage plugins
- Security-related problems and best practices
- Backup policies and backup recovery
Once your subscription transaction is complete we will create a support account for you and let you know 📞👨💼