We offer general WordPress and WooCommerce support for clients who have not purchased our plugins. This service is available for a monthly subscription fee and can be accessed through our ticket system.
By subscribing to our general support plan, you will be able to submit tickets and get access to your own Discord channel for any issues you are experiencing with your website, and our team will do our best to resolve the problem in no time.
The support plan can be purchased here, and a 5-day trial is available to allow you to experience our service before committing. Support service is priced at $75 / month and includes 2 hours of our work per month (there are discounts for 6 and 12 month commitments).
Please note that this support plan is intended for clients who have not purchased our plugins, as support for plugin-related issues is already included in the plugin purchase.
Our general support service includes assistance with a range of topics, including:
- Technical issues caused by plugins and themes
- Fatal errors caused by plugins and themes
- Styling / CSS issues and modifications
- Hosting / performance issues
- Object and page caching
- Security-related problems and best practices
Once your subscription is complete, we will create a support account for you, and provide instructions on how to submit a ticket for any issues you need assistance with.