In order to prevent potential security risks and data leaks we will be removing old user data and their tickets from our support. We want to keep user data and user’s info to minimal amounts possible. Users with orders will not be removed and users will have permanent access to downloadable files (free and paid).
This will also enforce support policy where only users who have valid support in Envato will be able to submit tickets. Plugin updates, documentation and free code snippets are and will be available to all users who purchased our plugins no matter of active support status.