We do not offer refund for downloaded items, delivered services and completed projects.
There is no test / trial period for downloadable items (because one could download plugin and tell us that it’s for testing / trial only). For testing we have demo and screenshots, you can also mail us for presale questions / inquries anytime.
Refund is available only in case when item has not been downloaded or project was cancelled.
Does not apply to purchase(s) on Envato and other marketplaces. We do not handle refunds for purchase you made outside of wpgenie.org and you need to contact customer support on marketplace / website where you made purchase.