Easiest way to access ticket system is to go to login with account you used to make purchase, then click on My Account, find orders link in left menu and you will notice Get Support button in row that shows your order for add on. Click there and open your support ticket.

We had a lot of inquries about missing icons in product type column WooCommerce product list. Users were asking why icons vanished in WooCommerce product list and how can they get it back. From WooCommerce 3.4.0 update, WooCommerce developers removed that column in product list (as a result of users’ feedback).

There is way to restore it back using this plugin https://wordpress.org/plugins/woocommerce-product-type-column/ so in case you are too missing this feature, download and activate this plugin and icons will be back in product list.

Every now and then you need to modify plugin or theme’s templates, add some code snippet or change couple things using CSS. Best way to include your changes and make them update proof is to do it via child theme. Child theme is special theme that loads parent theme files from parent theme folder and your customized files from child theme folder like templates and styles.

You need to have base (parent) theme like StoreFront (or Avada, Divi, any WooCommerce compatible theme will do just fine) and then you create new folder wp-content\themes\mycustomtheme\ with its own style.css and functions.php

Here is how to create child theme in 4 easy steps:

Step 1: create child theme folder for example /wp-content/themes/my-first-child-theme

Step 2: in that folder create style.css and functions.php filse, in style.css add code below:

/*
Theme Name: My Sample WordPress Child Theme
Theme URI: https://wpgenie.org
Description: StoreFront theme based child theme
Author: wpgenie
Author URI: https://wpgenie.org
Template: storefront
Version: 1.0
*/

Step 3: go to Appearance -> Themes and activate your newly created child theme.

Step 4: you can now add your modified templates to child theme folder, code snippets to your functions.php and custom CSS to your child theme’s style.css

Once you have customizations in your child theme you can now update plugin or theme without worries that your modifications will be lost during an update (theme or plugin update). ZIP with child theme described in this tutorial can be downloaded here (it will work only if you have installed StoreFront theme).

Detailed tutorial is here How to Create a Child Theme an article by WordPress about child themes.

For example you want to edit Simple Auction template from folder \woocommerce-simple-auctions\templates\single-product\bid.php – copy it to wp-content\themes\yourchildtheme\woocommerce\single-product\bid.php and make changes there. You will need some kind of file manager best is to use FTP client (for example FileZilla or file managed included in your hosting control panel).

We have extensive archive of code snippets and modified plugin templates on our Pastebin archive.

We had couple of cases when, during access to ticket system, users might get 401 API forbidden error message. Here is quick explanation of what is really happening here and what is causing this error. Since our support system is integrated via CodeCanyon / Envato API to check and verify your purchase / licence you need to approve API access for your account. This is normally done during registration process (when you open our support page on this URL https://wpgenie.org/support without being logged in). When this process is skipped, support system cannot access data via API for your account and system displays that error.

To resolve that problem log out from Envato / CodeCanyon and then go to https://wpgenie.org/support click login and allow API access. Once this is done and you have valid purchase you will be able to open ticket.

In case you have purchased some addon from our website you can access ticket support system by going to My Account -> Orders and then in order row you will have option to download addon or get support. Please consult screenshot below.

In case you still have problem please contact us.

List of WordPress locales useful for multilanguage and translations.

Locale Name	Native Name	Locale Code	WordPress Locale
Afrikaans	Afrikaans	af	af
Akan	Akan	ak	ak
Albanian	Shqip	sq	sq
Algerian Arabic	الدارجة الجزايرية	arq	arq
Amharic	አማርኛ	am	am
Arabic	العربية	ar	ar
Armenian	Հայերեն	hy	hy
Aromanian	Armãneashce	rup	rup_MK
Arpitan	Arpitan	frp	frp
Assamese	অসমীয়া	as	as
Azerbaijani	Azərbaycan dili	az	az
Azerbaijani (Turkey)	Azərbaycan Türkcəsi	az-tr	az_TR
Balochi Southern	بلوچی مکرانی	bcc	bcc
Bashkir	башҡорт теле	ba	ba
Basque	Euskara	eu	eu
Belarusian	Беларуская мова	bel	bel
Bengali	বাংলা	bn	bn_BD
Bosnian	Bosanski	bs	bs_BA
Breton	Brezhoneg	br	bre
Bulgarian	Български	bg	bg_BG
Catalan	Català	ca	ca
Catalan (Balear)	Català (Balear)	bal	bal
Cebuano	Cebuano	ceb	ceb
Chinese (China)	简体中文	zh-cn	zh_CN
Chinese (Hong Kong)	香港中文版	zh-hk	zh_HK
Chinese (Taiwan)	繁體中文	zh-tw	zh_TW
Corsican	Corsu	co	co
Croatian	Hrvatski	hr	hr
Czech	Čeština‎	cs	cs_CZ
Danish	Dansk	da	da_DK
Dhivehi	ދިވެހި	dv	dv
Dutch	Nederlands	nl	nl_NL
Dutch (Belgium)	Nederlands (België)	nl-be	nl_BE
Dzongkha	རྫོང་ཁ	dzo	dzo
Emoji	(Emoji)	art-xemoji	art_xemoji
English	English	en	en_US
English (Australia)	English (Australia)	en-au	en_AU
English (Canada)	English (Canada)	en-ca	en_CA
English (New Zealand)	English (New Zealand)	en-nz	en_NZ
English (South Africa)	English (South Africa)	en-sa	en_SA
English (UK)	English (UK)	en-gb	en_GB
Esperanto	Esperanto	eo	eo
Estonian	Eesti	et	et
Faroese	Føroyskt	fo	fo
Finnish	Suomi	fi	fi
French (Belgium)	Français de Belgique	fr-be	fr_BE
French (Canada)	Français du Canada	fr-ca	fr_CA
French (France)	Français	fr	fr_FR
Frisian	Frysk	fy	fy
Friulian	Friulian	fur	fur
Fulah	Pulaar	fuc	fuc
Galician	Galego	gl	gl_ES
Georgian	ქართული	ka	ka_GE
German	Deutsch	de	de_DE
German (Switzerland)	Deutsch (Schweiz)	de-ch	de_CH
Greek	Ελληνικά	el	el
Greenlandic	Kalaallisut	kal	kal
Guaraní	Avañe’ẽ	gn	gn
Gujarati	ગુજરાતી	gu	gu
Hawaiian	Ōlelo Hawaiʻi	haw	haw_US
Hazaragi	هزاره گی	haz	haz
Hebrew	עִבְרִית	he	he_IL
Hindi	हिन्दी	hi	hi_IN
Hungarian	Magyar	hu	hu_HU
Icelandic	Íslenska	is	is_IS
Ido	Ido	ido	ido
Indonesian	Bahasa Indonesia	id	id_ID
Irish	Gaelige	ga	ga
Italian	Italiano	it	it_IT
Japanese	日本語	ja	ja
Javanese	Basa Jawa	jv	jv_ID
Kabyle	Taqbaylit	kab	kab
Kannada	ಕನ್ನಡ	kn	kn
Kazakh	Қазақ тілі	kk	kk
Khmer	ភាសាខ្មែរ	km	km
Kinyarwanda	Ikinyarwanda	kin	kin
Kirghiz	кыргыз тили	ky	ky_KY
Korean	한국어	ko	ko_KR
Kurdish (Sorani)	كوردی	ckb	ckb
Lao	ພາສາລາວ	lo	lo
Latvian	Latviešu valoda	lv	lv
Limburgish	Limburgs	li	li
Lingala	Ngala	lin	lin
Lithuanian	Lietuvių kalba	lt	lt_LT
Luxembourgish	Lëtzebuergesch	lb	lb_LU
Macedonian	Македонски јазик	mk	mk_MK
Malagasy	Malagasy	mg	mg_MG
Malay	Bahasa Melayu	ms	ms_MY
Malayalam	മലയാളം	ml	ml_IN
Maori	Te Reo Māori	mri	mri
Marathi	मराठी	mr	mr
Mingrelian	მარგალური ნინა	xmf	xmf
Mongolian	Монгол	mn	mn
Montenegrin	Crnogorski jezik	me	me_ME
Moroccan Arabic	العربية المغربية	ary	ary
Myanmar (Burmese)	ဗမာစာ	mya	my_MM
Nepali	नेपाली	ne	ne_NP
Norwegian (Bokmål)	Norsk bokmål	nb	nb_NO
Norwegian (Nynorsk)	Norsk nynorsk	nn	nn_NO
Occitan	Occitan	oci	oci
Oriya	ଓଡ଼ିଆ	ory	ory
Ossetic	Ирон	os	os
Pashto	پښتو	ps	ps
Persian	فارسی	fa	fa_IR
Persian (Afghanistan)	(فارسی (افغانستان	fa-af	fa_AF
Polish	Polski	pl	pl_PL
Portuguese (Brazil)	Português do Brasil	pt-br	pt_BR
Portuguese (Portugal)	Português	pt	pt_PT
Punjabi	ਪੰਜਾਬੀ	pa	pa_IN
Rohingya	Ruáinga	rhg	rhg
Romanian	Română	ro	ro_RO
Romansh Vallader	Rumantsch Vallader	roh	roh
Russian	Русский	ru	ru_RU
Rusyn	Русиньскый	rue	rue
Sakha	Сахалыы	sah	sah
Sanskrit	भारतम्	sa_in	sa_IN
Sardinian	Sardu	srd	srd
Scottish Gaelic	Gàidhlig	gd	gd
Serbian	Српски језик	sr	sr_RS
Silesian	Ślōnskŏ gŏdka	szl	szl
Sindhi	سنڌي	snd	snd
Sinhala	සිංහල	si	si_LK
Slovak	Slovenčina	sk	sk_SK
Slovenian	Slovenščina	sl	sl_SI
Somali	Afsoomaali	so	so_SO
South Azerbaijani	گؤنئی آذربایجان	azb	azb
Spanish (Argentina)	Español de Argentina	es-ar	es_AR
Spanish (Chile)	Español de Chile	es-cl	es_CL
Spanish (Colombia)	Español de Colombia	es-co	es_CO
Spanish (Guatemala)	Español de Guatemala	es-gt	es_GT
Spanish (Mexico)	Español de México	es-mx	es_MX
Spanish (Peru)	Español de Perú	es-pe	es_PE
Spanish (Puerto Rico)	Español de Puerto Rico	es-pr	es_PR
Spanish (Spain)	Español	es	es_ES
Spanish (Venezuela)	Español de Venezuela	es-ve	es_VE
Sundanese	Basa Sunda	su	su_ID
Swahili	Kiswahili	sw	sw
Swedish	Svenska	sv	sv_SE
Swiss German	Schwyzerdütsch	gsw	gsw
Tagalog	Tagalog	tl	tl
Tahitian	Reo Tahiti	tah	tah
Tajik	Тоҷикӣ	tg	tg
Tamazight (Central Atlas)	ⵜⴰⵎⴰⵣⵉⵖⵜ	tzm	tzm
Tamil	தமிழ்	ta	ta_IN
Tamil (Sri Lanka)	தமிழ்	ta-lk	ta_LK
Tatar	Татар теле	tt	tt_RU
Telugu	తెలుగు	te	te
Thai	ไทย	th	th
Tibetan	བོད་སྐད	bo	bo
Tigrinya	ትግርኛ	tir	tir
Turkish	Türkçe	tr	tr_TR
Turkmen	Türkmençe	tuk	tuk
Tweants	Twents	twd	twd
Uighur	Uyƣurqə	ug	ug_CN
Ukrainian	Українська	uk	uk
Urdu	اردو	ur	ur
Uzbek	O‘zbekcha	uz	uz_UZ
Vietnamese	Tiếng Việt	vi	vi
Walloon	Walon	wa	wa
Welsh	Cymraeg	cy	cy
Yoruba	Yorùbá	yor	yor